Our promise

All the proceeds from sales through this shop go directly towards the protection of marine wildlife. The shop is run entirely by volunteers and anything you buy supports The Black Fish directly in its conservation work.

Ethical

At The Black Fish we are fully committed to working on a sustainable and cruelty-free future for animals, people and the environment. For this reason all our products are 100% vegan, organic and made using fair labour.

Terms and conditions

We have ensured that these terms and conditions cover the most common types of costumer queries. If for any reason you have further questions about any aspect of our shop, an order or product, please feel free to contact us

Orders


New orders are registered with us upon your return to the webshop from a succesful payment. You will receive two confirmation emails and the order will be processed as soon as possible. In the unlikely event of not receiving the confirmation emails, please contact us and we will help fix the problem.

Payment

Payments in the webshop are handled through a system called Ogone, which you are directed to when making a payment. The Black Fish is inevitably dependent on third parties to process the payments and while we will do everything to ensure your payment is dealt with smoothly we cannot be held responsible for faults beyond our reach. If you encounter any issues, please contact us and we will attend to it straight away.

Delivery

Our webshop is run by volunteers who send out orders 2-3 times a week, depending on availability. Especially during our campaigns it could take a few more days for your order to reach you but we always aim to send off your order within 48 hours.

Postage costs

Delivery costs are based on the prices set by PostNL who deals with all our outgoing mail. If you have any questions about the mailing costs, please contact us

Express delivery

There is an express delivery option which means you will receive your order within 24-48 hours, depending on your location. Please contact us to arrange this or to inquire about added delivery costs.

Returning items


If you are unsatisfied with any of our products, we kindly ask you return it to us so we can then refund you or replace any items. Please note we are only able to refund items that are returned to us:

  • Unworn
  • Unwashed
  • In the original packaging
  • Within 30 days of the order date


Only items that fall within these conditions can be sent to: The Black Fish, c/o Webshop, Postbus 3329, 1001 AC Amsterdam, The Netherlands. When sending out replacing items we will not charge you for postage and will aim to reimburse you for incurred postage costs.

Membership


When purchasing membership through the webshop you will receive a confirmation email with your membership number. We will send you the latest issue of the magazine through the post or email you a PDF version, depending on your selected preference. If you signed up for membership as part of a bigger order, we will include the magazine in the same package with other products.

If you have any questions about membership, please contact The Black Fish membership administrator at info@theblackfish.org

Ethical commitment


As a campaigning organisation The Black Fish is fully committed to working on a sustainable and cruelty-free future for animals, people and the environment. For this reason all our products are 100% vegan, organic and made using fair labour. All our promotional materials are printed on 100% recycled paper. We actively work with our partners to research the production ethics of all our manufacturers and ensure we stay true to our ethical commitment. If you have questions about any of the products we sell, please feel free to contact us
Ethical commitment

Run by volunteers

The Black Fish is run by volunteers in all areas of its operations, including the webshop. To ensure that the proceeds from sales benefit animals and the environment most, the shop is run entirely by volunteers. Running costs are kept to an absolute minimum and anything you purchase supports The Black Fish directly in its important conservation work.

Privacy


We collect information such as names, email addresses and postal addresses for the purpose of keeping a costumer database, allowing us to run an efficient webshop for our supporters.

We will never pass your information on to any other party and your details will only be accessible to those working on the webshop, membership and financial administration within The Black Fish. Although we might contact you via email or post to verify information regarding your membership, we will never contact you for any other reason, such as market research purposes or to advertise you third-party services or products.

Security

We are committed to ensuring that your information is stored as securely as possible. In order to prevent unauthorised access or disclosure, we have put in place suitable physical and electronic procedures to safeguard and secure the information we collect online.

If you have any questions regarding this privacy policy or believe that any information we are holding on you is incorrect or incomplete, please email us at info@theblackfish.org - we will promptly correct any information found to be incorrect.

Changes

All products in The Black Fish webshop are subject to price changes. We also reserve the right to change products, special offers and our terms anf conditions at any time.

Contact us

Email us via the contact form

Ring us on +31 (0)20 486 5209

Send us mail

The Black Fish
c/o Webshop
Postbus 3329
1001 AC Amsterdam
The Netherlands




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With your support The Black Fish can continue to expand its much needed campaigns to protect marine wildlife and habitats.


Sign up for membership today to receive The Black Fish magazine and support effective conservation action.